Guarantee Policy
Nails & polish application
At The Nail Atelier, we offer a guarantee of up to 3 calendar days after your nail service to report any issues related to the application.
.- To validate the guarantee, it is necessary to: .
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- Report the issue within the established timeframe
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.- Send evidence (photo/video) via WhatsApp or visit the salon in person
Eyelash Extensions
If you notice unusual falling (more than 10 extensions per day) within the first 48 hours, it's important to notify our team—even if you can’t come to the salon. Otherwise, we won’t be able to apply the guarantee.
After this period, each case will be evaluated individually and may or may not be covered under the guarantee
If the guarantee applies, the service will be repaired at no additional cost, based on the original value paid.